FAQ
All you ever wanted to know about Starting a webstore and more
- Stores are limited to a 7-9 day campaign length. No exceptions.
- Stores launched on a Mon-Thur are open for 7 days. Stores launched on Fridays are open for 9 days, as they roll through the following weekend.
- Stores are launched every weekday morning at 9AM
- Stores close the night of the closing date at Midnight.
- Stores can be timed to launch on a weekend for special occasions. Please speak to your salesperson if you are interested in this special option.
- Stores can be publicly displayed on the “Current Webstores” page or hidden. Note: hidden stores are NOT password protected.
- Store extensions and re-openings are possible, but not guaranteed.
Company Stores have custom timelines fit for your company’s needs.
Store open 24/7 and orders are fulfilled on demand
Our whole team is dedicated to making sure your store is built, launched, produced, and shipped as quickly and efficiently as possible.
You will be working directly with your Store Curator to develop your store as well as strategize how to make it as successful as possible.
Our expert graphic design and web departments work fast to get you the design proofs and detailed webstore summary you need to approve and launch the store.
Once approved, your store can be built and launched within a matter of hours if need be. While the store is live your only duty is to promote the store as much as possible. As soon as the store closes all orders go into production.
After contacting us about your interest in starting a store, an assigned store curator will reach out to you. Together you will work on developing the store.
Your store curator can contact you either via email or by phone, whatever you prefer. If you are located nearby in Iowa, feel free in scheduling an in person meeting.
We have a large product catalog to suit the needs of any type of store. Your store curator is knowledgeable in the most popular styles and hottest clothing trends. They will pitch you ideas and help narrow down what products to offer on the store. You are always encouraged to view our catalog selection and discover products yourself. A typical store offers around 12-15 products and 2-3 designs.
After coming up with designs, and discussing potential products for the store, the store curator will send a summary document containing store dates, product mock-up images, and prices for you to look over and approve.
Note: Once a store is fully approved we are unable to make any product additions or changes.
Once the store is approved, you will be provided with a social media kit to help advertise the store. The social media kit includes a Facebook image, Twitter image, Instagram image, and a physical flyer image that can be printed and distributed.
Once your store is launched our staff is always on stand by to answer any questions you or your customers may have.
We handle everything from order additions, subtractions, cancellations, refunds, and more.
We can be reached via any of our contact pages, or directly through email or phone. We typically respond to emails within an hour.
Email: contact@adcraftbrands.com
Phone: 563.243.1304
- We are one of the first and only webstore businesses that offers fast and reliable direct delivery to each customer. No need to worry about organizing and handing out orders yourself.
- While Direct Delivery is our default and preferred shipment method, shipping all items to a single location for pickup is always an option.
- Orders at or above $100 receive Free Shipping else every webstore order is subject to a $6.75 shipping charge.
- Tracking information is made available for each individual order once it ships.
- The standard estimated ship date of a store is 16 business days after a store has closed. We always aim to beat our advertised estimated ship dates.
- Quicker turnaround times are possible. Please speak to a salesperson about expedited shipping dates.
Returns, Exchanges, and Late Orders Policy
Unfortunately, we are not able to accept returns or exchanges for screen printed or embroidered items purchased from the Adcraft WebStores Fundraising Program.
In order to efficiently raise money for the sport or club, we run on a made-to-order basis. We do not keep any of the products in stock and the entire collection of individual orders are printed/embroidered, folded, and packed at the same time.
- Hard goods and unembellished apparel are allowed refunds so long as they are unused/unworn and fall within 30-days from date of purchase
Unfortunately, once a web store is closed, we cannot re-open the store for late orders. The orders are sent into production immediately when the store closes. All of the orders are run at the same time to allow more room for fundraising for the group putting on the web store and the customers who ordered while the store was still active need to have their orders filled immediately.
If there is enough demand for the web store to re-open, the group/organization running the web store may consider doing a second campaign and contact us to do so.
- Setting up a stand-alone order is possible should you accept to pay an additional setup-fee (stock pending)
- Note: “Late” Stand-alone orders may not arrive until after a store’s advertised estimated ship date
- Should an item arrive damaged or defective, please contact us and provide a detailed description of the issue, order number, and an image of the item. We will then determine the best course of action, whether it be a refund, repair, or replacement.
"I have questions about my order"
- Banner images located within each store contain estimated ship dates that we always aim to beat.
- Please email contact@adcraftbrands.com to get in touch with our customer service and get accurate info about your order.
- Once your order has shipped a tracking number will be emailed to you
- If the store is currently still open then yes, your order is able to be modified or canceled.
- Whether you need to change a size, add or remove an item, etc. just give our front office a call at 563-243-1303 or email us at contact@adcraftbrands.com
Unfortunately, once a web store is closed, we cannot make changes to your order. The orders are sent into production immediately when the store closes. All of the orders are run at the same time to allow more room for fundraising for the group putting on the web store and the customers who ordered while the store was still active need to have their orders filled immediately.
If there is enough demand for the web store to re-open, the group/organization running the web store may consider doing a second campaign and contact us to do so.
- Setting up a stand-alone order is possible should you accept to pay an additional setup-fee (stock pending)
- Note: “Late” Stand-alone orders may not arrive until after a store’s advertised estimated ship date
- Unless a product is showing a name and/or number field on its product page, we are unable to add a name or number to your item. Name and Number options are decided upon by the webstore organizer.
In order to achieve smooth logistics we are unable to allow customer pickup from our warehouse for a typical webstore order.
You certainly can! Just contact us and we will get your orders combined and shipping refunded.
Please contact us and we will immediately look into it and determine if an order was placed or if you need to place your order again.
- If the size you desire is not listed on item, it either does not exist in that size or it currently is out of stock.
- Our webstore curators carefully pick and choose what sizes to offer for each item on a store based on availability and stock.
we do not print or embroider on customer supplied garments.
